The Role
Role: ROASTERY COFFEE SHOP MANAGER
Hours of Work: Full-Time
Start Date: Summer 2024
Salary: Flexible depending on experience plus bonus
Location: Fire & Flow Coffee Roastery, Cirencester, GL7
Intro to the role:
We’re looking for a motivated and passionate team member to join us in a full-time role. Based at our Cotswolds coffee roastery, you’ll be heading up our new and improved 70 cover coffee shop, showcasing the best speciality coffee customer experience.
This role is ideal for an experienced coffee shop manager, from a speciality coffee background or a premium hospitality business.
We are looking for someone who highly values customer experience, has an eye for detail, takes a hands-on approach, and would love to be a part of a growing coffee roastery with future opportunity.
This is a full-time role contracted to 40 hours per week, working 5 days out of 7 per week and weekend work is expected.
More about us:
We’re a fast-growing speciality coffee roastery, based in the Cotswold countryside, just outside of Cirencester. We work closely with our countrywide partners, predominantly independent coffee shops, restaurants, hotels, and food service groups to help them serve the highest quality coffee to their customers. This includes supporting them with coffee consultancy, education, barista training and equipment. We work closely with our sister company Born Wild Tea, as well as other strategic partners, to provide a full range of quality products to our customers.
2024 is an exciting year for us, as we take on a new unit, doubling the size of our existing roastery, whilst significantly increasing the number of covers in our roastery coffee shop. We are also partnering with a well-known local brunch chain to provide a new and exciting brunch offering. Alongside this, we see continued growth in other areas of our business including our wholesale partners and ecommerce channels.
We’re passionate about roasting great coffee and we love being a part of the speciality coffee industry. We’re hoping to find someone who shares the same ethos as us, and who wants to play a part in the growth of our business going forward.
The ideal team member should be:
- An experienced coffee shop manager with comprehensive barista skills, and who is comfortable working in fast-paced coffee shop environments.
- A hands-on natural leader with an eye for detail and a passion for speciality coffee.
- Motivated, consider themselves a self-starter, and be customer service orientated.
- Passionate about the development and training of other team members to ensure the very best coffee experience is maintained
- Driven to grow your career in the speciality coffee industry.
- Willing to be flexible and get stuck in helping other team members - we are a dynamic, growing company and we work together to support each other.
- Able to demonstrate attention to detail, ensuring all tasks are completed on time and to a high standard.
- Able to work well both on your own, and as part of a small team.
As Coffee Shop Manager you will be responsible for:
- High-quality coffee - Ensuring all customers have a fantastic coffee experience within our roastery and walk away impressed. Creating a warm and welcoming coffee shop atmosphere and delivering a unique and premium coffee experience. Leading the way with making coffee to a high standard and talking passionately about our products to customers.
- Growth & promotion - Assisting in the launch and promotion of our new and improved coffee shop, including advertising for, and hiring baristas when needed. Contributing innovative ideas to drive the continued success and growth of the coffee shop including organising events, creating new product ideas, and driving new revenue lines. Helping to organise and run public focused coffee courses including barista training, roastery tours and cupping events.
- Team management - Overseeing the day-to-day management of the coffee shop ensuring everything runs smoothly, staff rotas are maintained, admin tasks are completed, and any challenges or issues are dealt with quickly and efficiently. Working with us to grow, train and manage a team of baristas alongside the growth of the coffee shop. Maintaining a culture of high standards of both coffee and customer service within the team.
- Performance management - Monitoring the success of the coffee shop and working towards key performance indicators. Managing team performance and implementing any required training to ensure the highest standards are upheld.
- Stock management - Coordinating with vendors and ordering supplies to ensure the coffee shop is well stocked at all times.
- Budget management – Overseeing financial operations including budgeting and assessing the coffee shops profitability.
- Hygiene standards - Ensuring that the end of day cleaning schedule is completed, as well as keeping the coffee shop space and espresso bar in pristine condition.
What we can offer you:
- The chance to work closely with our experienced and passionate team, who have years of experience in the speciality coffee industry.
- The opportunity for career growth and development within an exciting and fast-growing coffee roastery. We are looking for team members who are driven and who want to grow with us long term.
- The opportunity to improve your overall coffee knowledge with specialist training from our team.
- Team discounts on merch, beans, brewing equipment and all the coffee you could drink to get you through the day.
How to apply:
If we sound like people you’d like to work with and you like the look of the above role, we'd love to hear from you, so please drop Phil an email with your CV attached to phil@fireandflow.co.uk